If something here does not match your invoice, reply to it and a human will look.
Payments
It depends on the plan shape. Charges are attempted at 09:00 UTC and retried twice over four days if they fail.
| Monthly | Same date each month, in advance |
| Annual | On the anniversary, in advance |
| Usage | First working day of the following month |
From $5,000 annually, yes — net 30 as standard and net 60 on request. Below that we only take cards, because chasing small invoices costs more than the invoices.
We charge VAT where required. Add a valid EU VAT number in billing settings and the reverse charge is applied to the next invoice automatically.
Cancellation
The workspace goes read-only at the end of the paid period and stays that way for 60 days, so exports still work. After that it is deleted, including backups, within a further 30 days.
On annual plans, pro rata for whole unused months. On monthly plans we do not, but you can cancel any time and keep access until the period ends.