Every answer has its own link — useful when you are pasting one into a ticket.
When exactly does the billing cycle start?
On the day you first add a payment method, not the day you signed up. If you upgrade mid-cycle we charge the prorated difference immediately and reset the renewal date to match.
Can I export everything if we leave?
Yes, in CSV and Parquet, including on the free plan. Exports run from the dashboard or the API, and there is no throttle on the way out.
Is single sign-on an expensive add-on?
SAML and SCIM are included from the Team plan upward at no extra charge. We think charging separately for the secure option is a bad idea.
Who answers support, and when?
Engineers on the product team, on rotation, 07:00–20:00 UTC on weekdays. Median first reply last quarter was 41 minutes. Sev-1 incidents are covered around the clock.
Where is our data physically stored?
In the region you choose when the workspace is created — Frankfurt, Oregon or Sydney. Data does not leave that region, including backups and logs.