Orders placed before 15:00 on a working day leave the same afternoon.
| Service | Estimate | Cost | Tracking |
|---|---|---|---|
| Standard (NL/BE) | 1–2 working days | Free over €50 | Yes |
| Express (EU) Most chosen | 2–3 working days | €9.95 | Yes, with photo proof |
| Pickup point | 2–4 working days | Free | Yes |
| Rest of world | 5–12 working days | From €18 | Yes, duties unpaid |
Delivery
Until the parcel is scanned by the carrier, yes — reply to the confirmation email. After that the carrier can usually redirect it for you.
In the Netherlands and Belgium, yes, at no extra charge. Elsewhere it depends on the carrier and is never guaranteed.
Outside the EU, duties are payable by you on arrival. We declare the true value; we will not mark an order as a gift.
Write to us rather than the carrier. After seven days without a scan we send a replacement and chase the claim ourselves.
Returns
Yes. Knives can be sharpened, pans can be seasoned. If it is genuinely worn out rather than unwanted, talk to us about repair instead.
Send a photo and we replace it the same day, no return needed for anything under €40. Our guarantee runs for ten years on steel.
On a full return, yes, at the standard rate. On a partial return we keep the delivery charge, since the parcel still travelled.
Sixty days to change your mind, and we pay for the label within the EU. No restocking fee, and no need to explain yourself.
Open the returns portal