Against 412 B2B SaaS companies with 20–100 staff
Activation rate Ahead
Signups reaching first value within 7 days.
Net revenue retention Level
Expansion minus churn, trailing twelve months.
Support first response Behind
Median minutes to a human reply, business hours.
Gross margin Ahead
After hosting, support and payment costs.
Figures are self-reported and anonymised; companies appear only where at least twelve peers submitted the same metric. Last refreshed 2026-08-01.